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TESTER FAQ

Discover everything you can achieve as a Tester.

There's more than you think. Clear your doubts and explore how being a tester at Checkealos can open new opportunities while helping improve meaningful products.

Key questions for our Testers

What do Checkealos projects involve?+

At Checkealos, our goal is to make technology accessible to everyone, regardless of their level of experience. We work with companies to optimize their customers' experiences, from shopping at their favorite online store to managing invoices in their app.

Through our projects, we analyze how you interact with digital products like websites, apps, video games, and more. Your participation helps us tailor these products to the needs and expectations of users, improving every interaction.

What do I need to start a Project?+

Usability Test on Desktop:
You don't need to install anything on your computer. Simply click "Start Recording" to share your screen and activate your microphone. Only your voice and screen are recorded, not your image. Ensure your computer has at least a 2 GHz processor, 4 GB of free space, a good internet connection, and a working microphone. Use Google Chrome, Firefox, or Internet Explorer for the tests.

Usability Test on Mobile/Tablet:
You need 2 GB of free space and a good internet connection. Download the Checkealos app from the Play Store (Android) or App Store (iOS). Only your screen and voice are recorded, not your image.

Surveys:
Simply log in to your Checkealos account from your computer and complete the surveys.

Test on Smart TV:
If you have a Smart TV, you can participate. We'll provide the specific details and requirements at the start of each test.

I received a notification about an available project, but it doesn't show up on my list. What can I do?+

Projects have a limited number of spots. Once all spots are filled, the project becomes unavailable. If this happens, you can refresh your dashboard throughout the day to see if any spots reopen in case a user withdraws.

Tip: Accept and complete the project as soon as you receive the notification to secure your spot. Don't worry if you miss it, there will always be more opportunities!

What about the reward?+

Being part of the Checkealos tester community is a great way to earn extra income. Compensation varies depending on the type of project, ranging from €2 to over €50. All payments are securely made through PayPal (if you don't have an account, you can easily create one here). Payments are issued every Friday, 3 weeks after completing the project.

How will I receive the Projects? How often?+

Each project is directed to a specific profile. Each time a new project is published for the profile you fit in, you will receive a notification to your email. After that, just log in to your Checkealos panel, from your computer or mobile (depending on the project), and accept it.

The frequency with which you receive projects will depend on your profile and the characteristics of each one. Therefore we encourage you to enter the "My Profile" section within your panel and keep updated, as much as you can, the segmentation of your profile.

How many projects can I participate in?+

Each project is launched to a specific profile to ensure that the results are representative. For example, if we are going to test a website that promotes new dental insurance, the profile that can participate in the test will be those people who are interested in acquiring dental insurance. This way we can know what this audience really needs. Therefore, it is very important that you complete as much as possible your profile in your Checkealos panel — the more details we know about you, the more projects you will be able to participate in.

Can I live off the Checkealos Projects?+

The projects we launch are collaborations with which you can earn extra money in an interesting and fun way.

We work with the most important companies nationally and internationally in the sectors with the most weight in the economy, therefore remember that in turn you will be collaborating in improving the experience of millions of users like you. Isn't it fascinating that the biggest companies listen to you and take your opinion into account?

Do I have to declare the remuneration of the Projects that I complete?+

Checkealos does not retain any tax on payments. It is your responsibility to fulfill any tax obligations that may arise from the payments you receive from Checkealos.

Whenever I receive a Project, am I qualified to do it?+

You will only receive those projects in which your profile matches the search, so in principle you will always be able to perform them.

However, in some projects we filter the profile further with the so-called "qualification questions". They come out at the beginning of the project once it has been accepted. So, after answering them you may not be able to complete the project because your profile was not the one we were looking for.

If my profile does not qualify for any Project(s), does it mean that I will never be qualified for any?+

Not at all, don't worry! Remember that each project is targeted to a specific profile, so you will always have the opportunity to participate.

How long do I have to complete the project after accepting it?+

Once the project has been accepted, our advice is to complete it straight away.

Regarding Usability Tests, you have 2 hours since acceptance to complete the project, otherwise it will be blocked for you and will disappear from your list of available projects so you will not be able to complete it.

For Surveys, the time frame is 1 hour since acceptance if not completed.

How does the Checkealos platform video application work?+

When you accept the project, you must click on "Start Recording" in order to give permission to share your full screen and activate your microphone. Once this process is done, you just have to click on "Next" to start carrying out the tasks. Compatible browsers for the video application are Google Chrome, Mozilla Firefox, and Internet Explorer.

Once the project has started, you will go through the tasks one by one, until you reach the last one. You will then see the "Finish" button — press it to have your video uploaded automatically. This process may take several minutes, don't do anything until it finishes.

What can I find in my panel?+

List of available projects. In this section you will find the details of each project you have available and you will be able to accept them.

List of completed projects. In this section you will find all the projects you have completed, their status, and their payment date. You can also review your video recordings.

My Profile. From this section you can complete or update your profile segmentation to get more studies.

My Account. In this section you can edit your account details and delete your account if you wish.

I want to delete my account. How can I do it?+

You can unsubscribe from your panel by accessing the "My Account" tab, scrolling down to find the Delete Account button.

I need help. How can I contact Checkealos?+

You can write us an email to testers@checkealos.com where we will try to answer you as soon as possible, or contact us directly through our web chat.

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