SELF-ASSESSMENT

XM Maturity Assessment

Score your organization across 16 criteria to discover your XM maturity level. Get a personalized benchmark report delivered to your inbox.

Ad-hoc surveys. No cross-functional data sharing. Each team owns its own metrics.

Surveys run ad-hoc without a structured calendar

Each department uses different tools and platforms

No cross-functional data sharing between teams

Leadership cannot connect experience metrics to revenue

Standardized surveys. Some data sharing. CX and EX measured regularly.

NPS or CSAT program runs on a regular cadence

Employee engagement survey program is in place

Some customer journey mapping has been completed

Basic reporting dashboards exist per department

Unified platform. Cross-dimensional analytics. All five XM dimensions tracked.

Single unified XM platform across departments

Cross-dimensional analytics are actively used

Real-time dashboards accessible to leadership

XM KPIs are connected to business outcomes

AI-powered predictive analytics. Real-time XM loops. Experience embedded in every decision.

AI-powered predictive analytics for churn detection

Real-time XM decision loops trigger automatic actions

Board-level XM governance is established

Experience-driven culture embedded organization-wide

ReactiveManagedEnterpriseOptimized

See how Checkealos can accelerate your XM maturity journey.

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