Government & Public Sector

Test service portals, benefit applications, form submissions, document uploads, and application status tracking with real citizens across age, education, and digital literacy levels. Identify which steps cause citizens to abandon digital and resort to phone or in-person visits.

Validate WCAG 2.1 AA compliance with real users of screen readers, voice control, magnification, and keyboard-only navigation. Test across elderly, disabled, low-literacy, and non-native speaker populations.

Test policy documents, regulatory communications, and public consultation materials for comprehension at target reading levels (Grade 6-8). Measure trust in government communications before and after plain-language revision.

Modernize public consultation with digital feedback collection at scale. Test platform usability and accessibility. Measure participation quality and demographic representativeness. AI-powered theme clustering.

Test internal case management systems, inter-agency collaboration workflows, and digital workplace tools. Measure public servant eNPS and correlate to citizen satisfaction and case resolution speed.

Test emergency alerts, public health communications, evacuation instructions, and crisis information portals for clarity, accessibility, and trust. Measure whether citizens understand and act on critical information within target timeframes.

Test unemployment, healthcare enrollment, housing assistance, food support, and child services application flows. Measure whether the most vulnerable citizens can access the services they are entitled to receive.

Test government digital identity verification, single sign-on across agencies, document validation, and biometric authentication flows. Balance security requirements with citizen usability.